Troubleshooting
Collection of Troubleshooting Documents
By Support Team and 1 other2 authors29 articles
Troubleshooting: Partially Sent payment request status
Troubleshooting: Autocharge plan not activating
Troubleshooting: Customer didn't opt in to Autocharge
Troubleshooting: Autocharge Payment Failed
Troubleshooting: Customer can't cancel their Recurring Plan
Troubleshooting: Logo not displaying correctly
Troubleshooting: Customers not receiving Receipts
Troubleshooting: Reminders Not Sending
Troubleshooting: Two-factor authentication (2FA) issues
Troubleshooting: Can I cancel a Refund?
Troubleshooting: Refund not received by customer
Troubleshooting: All Payments failing on your Account
Troubleshooting: Individual Card Declines and Payment Failures
Understanding 3D Secure 2 and Strong Customer Authentication
Chargebacks and Fraud Protection
Understanding ECI codes on Failed Payments
Troubleshooting: Autocharge payment failing after card capture
How to find the Transaction ID for a Payment
Troubleshooting: Customer can't load the Checkout
Troubleshooting: Can't log in to Prommt
Troubleshooting: Refund Errors and Failed Refunds
Troubleshooting: Pay by Bank not working
Troubleshooting: Payment Links not delivered by email or SMS
Understanding and Resolving Duplicate Payments
Troubleshooting: Exporting and Reporting Issues
Troubleshooting: Why has a payment failed?
Troubleshooting: What happens when a Recurring Payment Fails?
Troubleshooting: A Customer has been charged twice for One Payment Request
Troubleshooting: Pay by Bank payment stuck in Processing
