For: Prommt account administrators responsible for account setup.
📍 Where to find it
Go to Settings → Group Send in your Prommt dashboard.
⚙️ Settings explained
Enable Group Send
Turns Group Send on for your account, allowing your users to upload a CSV file and send a payment request to multiple recipients in a single action. This must be enabled before any team member can use the feature.
Learn More about Group Send
This section gives you direct access to the two resources you need before sending your first Group Send:
CSV template — download this to see the exact column format your file needs to follow. Using the template avoids the most common upload errors.
Tutorial — a step-by-step walkthrough of how to prepare your file and send a Group Send request. See [How to send a Group Send payment request] for the full guide.
💾 Saving your changes
Once you've toggled Group Send on, click Save Changes. To discard any unsaved changes, click Discard.
Troubleshooting
The Group Send option isn't appearing for my team when sending a request. Check that Enable Group Send is toggled on and that you've clicked Save Changes. If it's enabled and still not visible, contact Prommt Support via the chat button in your dashboard.
My CSV upload is failing. Download the CSV template from this settings page and check your file matches the column structure exactly — column names, order, and formatting all need to match. See [How to send a Group Send payment request] for a full walkthrough of CSV preparation.