For: Prommt account administrators.
📍 Where to find it
Go to Settings → Security in your Prommt dashboard.
🔒 What's available
Prommt supports two-factor authentication (2FA) via Google Authenticator, which adds an extra layer of security to your account. When 2FA is required, users must verify their identity using the Google Authenticator app on their mobile device each time they log in — in addition to their password.
There are two independent settings:
Require 2FA for all Administrators
When enabled, all users with Administrator-level access on your account are required to use Google Authenticator to log in.
Require 2FA for all Staff
When enabled, all users with Staff-level access on your account are required to use Google Authenticator to log in.
You can enable either or both settings independently — for example, requiring 2FA for Administrators only while leaving Staff access unchanged.
💡 Why enable 2FA?
Your Prommt account has access to payment data, customer information, and the ability to send payment requests and process refunds. 2FA significantly reduces the risk of unauthorised access if a team member's password is ever compromised.
We recommend enabling 2FA for Administrators as a minimum. For businesses handling high payment volumes or operating across multiple locations, enabling it for all Staff as well is strongly advised.
🪜 How to set up Google Authenticator
Before enabling 2FA on your account, make sure your team has Google Authenticator installed and ready:
Download Google Authenticator from the App Store (iPhone) or Google Play Store (Android)
When 2FA is enabled on the account, each user will be prompted to scan a QR code on their next login
Scan the QR code using Google Authenticator — this links the app to their Prommt account
From that point on, they'll enter the 6-digit code from the app each time they log in
Each user sets up their own authenticator independently — it cannot be done on their behalf.
💾 Saving your changes
Once you've made your selections, click Save Changes. To discard any unsaved changes, click Discard.
Troubleshooting
A team member has lost access to their Google Authenticator app. If a user loses access to their authenticator (e.g. lost or replaced phone), they will be unable to log in. Contact Prommt Support via the chat button in your dashboard — we can reset their 2FA so they can set it up again on their new device.
A user is being prompted for 2FA but hasn't set it up yet. They will be shown a QR code on their next login attempt. They need to scan this with the Google Authenticator app to complete setup before they can access the account.
I've enabled 2FA but a user says they're not being prompted. Confirm the user's role matches the setting you've enabled — if only Require 2FA for all Administrators is on, Staff users won't be prompted. Check the user's role under your account's user management settings.