For: Prommt account administrators responsible for account setup.
📍 Where to find it
Go to Settings → Reminders in your Prommt dashboard.
⏰ What are Reminders?
Reminders are automated follow-up messages sent to customers who haven't yet paid their payment request. Once enabled, Prommt sends reminders on your behalf at intervals you define — so your team doesn't have to chase payments manually.
You can configure up to three reminders per payment request, each sent at a set interval after the previous one.
⚙️ Settings explained
Enable Reminders
The master toggle that turns reminders on for your account. When enabled, all payment requests sent will have reminders on by default.
Reminder 1
The first reminder sent to a customer after the initial payment request.
Choose a channel — select whether to send the reminder by Email or SMS
Choose a Message Template — select a template from your configured templates, or use Original Message to resend the original payment request message
After how many days/hours will this message be sent — set the delay after the original payment request before Reminder 1 is sent
Message templates can be created and managed via Message Templates in your Prommt dashboard.
Reminder 2
A second reminder sent if the customer still hasn't paid after Reminder 1.
Choose a Message Template — select a template or use Original Message
Interval after Reminder 1 — set how long after Reminder 1 this reminder is sent
Reminder 2 can be toggled on or off independently — you don't have to use all three reminders if one or two is sufficient for your workflow.
Reminder 3
A third and final reminder sent if the customer still hasn't paid after Reminder 2.
Choose a Message Template — select a template or use Original Message
Interval after Reminder 2 — set how long after Reminder 2 this reminder is sent
Reminder 3 can also be toggled on or off independently.
💡 Recommended configuration
A simple and effective reminder sequence for most businesses:
Reminder | Channel | Timing |
Reminder 1 | 3 days after the payment request | |
Reminder 2 | SMS | 3 days after Reminder 1 |
Reminder 3 | 3 days after Reminder 2 |
Alternating channels increases the chance of reaching the customer. A 3-day interval strikes a balance between giving the customer time to pay and keeping the request top of mind before it expires.
For shorter payment windows — for example, a deposit due within 48 hours — tighten the intervals accordingly.
💾 Saving your changes
Once you've configured your reminders, click Save Changes. To discard any unsaved changes, click Discard.
Troubleshooting
Customers aren't receiving reminders. Check that Enable Reminders is toggled on and changes have been saved. Confirm the channel selected (email or SMS) matches the contact details available on the payment request — if a reminder is set to SMS but no mobile number was entered on the request, it won't deliver.
We want to send a reminder sooner than 3 days. Adjust the timing on Reminder 1 using the days and hours dropdowns. You can set it to 0 days and a specific number of hours if you need a same-day reminder.
A customer is complaining they received too many reminders. Review your reminder sequence and consider reducing from three reminders to two, or increasing the interval between them. You can also toggle off Reminder 2 or Reminder 3 independently without disabling the whole sequence.