For: Prommt account administrators responsible for account setup.
📍 Where to find it
Go to Settings → General in your Prommt dashboard.
These settings apply to all payment pages you create using Checkout and Payment Links.
⚙️ Settings explained
Checkout Page Expiry
Sets how long a payment request remains active before it expires. You can configure this in days, hours, and minutes. Once a request expires, the customer can no longer pay using that link and a new request will need to be sent.
Set this to a timeframe that reflects your typical payment window — long enough for customers to pay at their convenience, but not so long that outstanding requests become difficult to manage.
Enable Shipping Address Collection
When enabled, customers will be required to enter a shipping address before completing payment. Turn this on if your business needs to capture a delivery address as part of the payment journey — most relevant for retail and e-commerce use cases.
Enable Terms & Conditions
When enabled, customers must accept your Terms & Conditions before they can complete payment. A URL field appears where you enter the link to your T&C page.
This is recommended for most businesses — it gives customers visibility of your payment and booking conditions before they commit, and provides a clear record that they accepted them.
To enable:
Toggle Enable Terms & Conditions on
Enter the full URL of your Terms & Conditions page in the field that appears
Click Save Changes
Enable Express Checkout
When enabled, customers can save their card details for a faster checkout experience on future payment requests. This reduces friction for repeat customers who pay regularly.
Enable Marketing Opt-In
When enabled, customers are given the option to opt in to future marketing communications during the payment journey. Only enable this if your business has the appropriate consent mechanisms and marketing processes in place.
Edit Amount
When enabled, customers are given the option to edit the payment amount on the checkout page before paying.
There are two sub-settings:
Edit Amount — makes the feature available, but it's off by default on individual requests. Your team can choose to enable it per request when sending
Edit Amount on by default for all requests — turns Edit Amount on automatically for every payment request sent, without your team needing to enable it per request
Use Edit Amount where customers may need to adjust a figure — for example, adding extras to a booking or paying a partial balance.
💾 Saving your changes
Once you've configured your settings, click Save Changes. To discard any unsaved changes, click Discard.
Troubleshooting
A customer says their payment link has expired. Check the Checkout Page Expiry setting — if your expiry window is short, customers may be running out of time. Consider extending the expiry period, or resend a fresh payment request to the customer.
Customers aren't being asked to accept Terms & Conditions. Confirm the Enable Terms & Conditions toggle is on and that a valid URL has been entered and saved. If the URL is broken or missing, the T&C step may not display correctly.