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Understanding Prommt

New to Prommt? Start here. This article explains what Prommt is, how it works, and why businesses use it.

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Written by Support Team

πŸ‘‹ Welcome to Prommt

Prommt is a branded payment request platform that makes collecting payments from customers simple, secure, and fast β€” wherever they are.

Instead of asking customers to call in card details, fill out forms, or set up a bank transfer, you send them a Prommt β€” a secure payment link delivered by SMS or email. They tap the link, land on a branded payment page that looks and feels like your business, and pay by card or bank transfer in seconds.

That's it. No terminal. No paperwork. No chasing.

You get instant confirmation in your Prommt dashboard, and the funds settle through your existing payment gateway on your normal schedule.


πŸ’³ Pay by card. Pay by bank. Your customer's choice.

Every Prommt account supports card payments β€” Visa, Mastercard, Amex, and other schemes β€” all protected by 3D Secure 2 authentication. This means every card transaction is secure, and fraud liability sits with the card issuer rather than your business.

Accounts with Pay by Bank enabled give customers an additional option: paying directly from their bank account via open banking, with no card required. For your business, this means:

  • No card processing fees on those transactions

  • No chargeback exposure β€” Pay by Bank has a 100% success rate in preventing chargebacks

  • Faster reconciliation β€” account-to-account transfers with no card scheme delays

For high-value transactions, Pay by Bank is particularly powerful. You can even set a card limit threshold β€” above which customers are automatically directed to Pay by Bank instead of card.


🏨 πŸš— πŸ›’ πŸ”¨ Built for your sector

Prommt is trusted by businesses across multiple industries β€” anywhere that high-value, remote payments are part of how you operate.

Hospitality β€” Hotels, resorts, and hotel groups use Prommt to collect deposits, pre-payments, and balance settlements before guests arrive. Prommt integrates directly with Oracle OPERA Cloud and OPERA 5, so payments update automatically in your PMS.

Automotive β€” Dealerships and vehicle retailers use Prommt to secure deposits on vehicles and collect part-payments remotely, giving sales teams a professional and instant way to get paid.

Builders merchants and hardware β€” Trade merchants use Prommt to collect high-value account payments and order deposits without needing the customer on-site, integrated with platforms like Epicor, Agility from DMSi, and Border's CounterAct.

Retail β€” Premium and specialist retailers use Prommt for remote orders, phone sales, and high-value transactions where a simple, branded checkout makes all the difference.


πŸ”’ Secure by design

Security isn't an add-on β€” it's built into how Prommt works.

  • PCI-Level 1 certified β€” the highest level of payment security certification

  • 3D Secure 2 on all card transactions β€” protecting your business from fraud and chargebacks

  • Card data never touches your systems β€” it goes directly to your payment gateway

  • Branded checkout β€” customers pay on a page they recognise, reducing hesitation and abandoned payments


πŸ”Œ Works with your existing setup

Prommt connects to your existing payment gateway β€” Adyen, FreedomPay, and all major providers. When a customer pays, funds move through your gateway and settle as normal. Prommt doesn't hold funds or change how your reconciliation works.

If you're using an enterprise system in hospitality or another sector, Prommt likely integrates with it directly. Payment requests can be triggered from within your platform, and confirmations post back automatically β€” so your team never has to switch between systems.

For everything else, Prommt's web dashboard is your workspace. Create requests, track payment statuses, manage users and locations, and access reporting β€” all from one place.


βœ… What Prommt helps you do

  • Send payment requests in seconds via SMS or email

  • Collect deposits, full pre-payments, balances, and more

  • Give customers a branded, professional payment experience

  • Reduce time spent chasing payments manually

  • Protect your business from fraud and chargebacks

  • Manage payments across multiple locations from one dashboard

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